Tim Sparks

VP Operations
ProAutomated

A graduate from Purdue University with a degree in Aeronautical Engineering and an MBA, Tim has spent eight years growing companies in the field service and lighting industries. These companies have achieved sustained, double-digit annual growth by hiring right the first time, focusing on training by the best, standardizing services and platforms, and exceeding customer expectations.

Check out the incredible speaker line-up to see who will be joining Tim.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017

16:30 Satisfying Customers Efficiently As Your Service Organization Grows

· As your business grows, what are the best ways to support an expanding customer base
· How to scale quickly by hiring right and training by the best
· Creating a standard of service that meets customer expectations but doesn’t add unnecessary cost
· Overcoming growing pain challenges in your service business

17:10 Beer-Tasting Collaborative Roundtable Discussions With The Afternoon Speakers

Which presentations from earlier this afternoon sparked your interest? Now you get to sit down with that speaker and 10 – 15 other attendees to ask questions and debate the topic further – all while tasting a new brew!

#1 Spotlight On The Field Service7℠ Technician Development Program
Bruce Breeden, VP of Service Operations, Fairbanks Scales

#2 Motivating Your Team To Charge Any Mountain
Patrick Dell, Regional Director Service, Southeast North America, Latin America and Caribbean, Varian Medical Systems

#3 High-End Customer Support Workflow Case Study
Roger Barranco, Senior Director, Global Security Operations, Akamai

#4 Service Parts Planning To Drive Cost Out
Ramamohan Pai, Global Service Supply Chain Manager, BD Life Sciences

#5 Satisfying Customers Efficiently As Your Service Organization Grows
Tim Sparks, VP Operations, ProAutomated

#6 Optimizing Global Dealer Relationships To Benefit Both You And Them
Mike Corbin, Director, Global Service, Quantachrome