Roger Barranco

Senior Director, Global Security Operations
Akamai

Mr. Barranco has extensive experience running technical and operational departments globally servicing tier-one customers in mission critical environments.
Before joining Akamai, Roger was the CTO and Vice President of Operations for Host.net and ran his own company, Computer Processing Technologies, an electronic medical claim processing service.
Roger also holds a patent for disparate cloud access methodologies.

Check out the incredible speaker line-up to see who will be joining Roger.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017

14:05 High-End Customer Support Workflow Case Study

17:10 Beer-Tasting Collaborative Roundtable Discussions With The Afternoon Speakers

Which presentations from earlier this afternoon sparked your interest? Now you get to sit down with that speaker and 10 – 15 other attendees to ask questions and debate the topic further – all while tasting a new brew!

#1 Spotlight On The Field Service7℠ Technician Development Program
Bruce Breeden, VP of Service Operations, Fairbanks Scales

#2 Motivating Your Team To Charge Any Mountain
Patrick Dell, Regional Director Service, Southeast North America, Latin America and Caribbean, Varian Medical Systems

#3 High-End Customer Support Workflow Case Study
Roger Barranco, Senior Director, Global Security Operations, Akamai

#4 Service Parts Planning To Drive Cost Out
Ramamohan Pai, Global Service Supply Chain Manager, BD Life Sciences

#5 Satisfying Customers Efficiently As Your Service Organization Grows
Tim Sparks, VP Operations, ProAutomated

#6 Optimizing Global Dealer Relationships To Benefit Both You And Them
Mike Corbin, Director, Global Service, Quantachrome