Robert Willard

Most of today’s Field Service Organizations are challenged to improve customer satisfaction in the face of ever more cost reduction initiatives and, for many, an aging workforce. Service executives are thereby required to navigate through significant short-term operational hurdles while simultaneously creating tomorrow’s vision and formulating a viable roadmap to realization. While an aging workforce may shape the people challenges for many service leaders, the explosion of options in the domains of process and technology in today’s world can be simply bewildering.

This workshop will have participants determine their own maturity levels and, using a provided model for discussion, break into groups to discuss/determine whether the next logical steps on the model makes sense for them. Groups will be asked to share challenges and insights, which will be published on the Field Service Fall app.

Most of today’s Field Service Organizations are challenged to improve customer satisfaction in the face of ever more cost reduction initiatives and, for many, an aging workforce. Service executives are thereby required to navigate through significant short-term operational hurdles while simultaneously creating tomorrow’s vision and formulating a viable roadmap to realization. While an aging workforce may shape the people challenges for many service leaders, the explosion of options in the domains of process and technology in today’s world can be simply bewildering.

This workshop will have participants determine their own maturity levels and, using a provided model for discussion, break into groups to discuss/determine whether the next logical steps on the model makes sense for them. Groups will be asked to share challenges and insights, which will be published on the Field Service Fall app.

Most of today’s Field Service Organizations are challenged to improve customer satisfaction in the face of ever more cost reduction initiatives and, for many, an aging workforce. Service executives are thereby required to navigate through significant short-term operational hurdles while simultaneously creating tomorrow’s vision and formulating a viable roadmap to realization. While an aging workforce may shape the people challenges for many service leaders, the explosion of options in the domains of process and technology in today’s world can be simply bewildering.

This workshop will have participants determine their own maturity levels and, using a provided model for discussion, break into groups to discuss/determine whether the next logical steps on the model makes sense for them. Groups will be asked to share challenges and insights, which will be published on the Field Service Fall app.