Patrick Dell

Regional Director Service, Southeast North America, Latin America and Carib
Varian Medical Systems

Regional Director of Service for the Southeast United States and Northern Latin America (to include the Caribbean). I currently lead a team of 9 District Managers who lead a combined team of 110 Field Service Engineers. During the last 4 years, my organization has led North America in Customer Service and Operational Excellence. I developed a strong program for developing leaders within my organization. Of the 9 Managers, 7 of the managers were trained from our ranks of field engineers within the last 6 years. During the past year, my region received a NPS score of 63% (leading the Americas). I am currently leading a team to define and develop new roles that have a greater impact on our customers and provide an opportunity for advancement for our field engineers.

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017

16:50 Motivating Your Team To Charge Any Mountain

· Why do you get out of bed in the morning? Helping your employees find purpose
· When your employees lose motivation, how do you get them back in the game?
· Building trust in order to get your teams to charge any mountain
· Bringing more fun and motivation into the job to keep your employees happy

17:10 Beer-Tasting Collaborative Roundtable Discussions With The Afternoon Speakers

Which presentations from earlier this afternoon sparked your interest? Now you get to sit down with that speaker and 10 – 15 other attendees to ask questions and debate the topic further – all while tasting a new brew!

#1 Spotlight On The Field Service7℠ Technician Development Program
Bruce Breeden, VP of Service Operations, Fairbanks Scales

#2 Motivating Your Team To Charge Any Mountain
Patrick Dell, Regional Director Service, Southeast North America, Latin America and Caribbean, Varian Medical Systems

#3 High-End Customer Support Workflow Case Study
Roger Barranco, Senior Director, Global Security Operations, Akamai

#4 Service Parts Planning To Drive Cost Out
Ramamohan Pai, Global Service Supply Chain Manager, BD Life Sciences

#5 Satisfying Customers Efficiently As Your Service Organization Grows
Tim Sparks, VP Operations, ProAutomated

#6 Optimizing Global Dealer Relationships To Benefit Both You And Them
Mike Corbin, Director, Global Service, Quantachrome