Mike Fuller

Enterprise Sales Manager East Coast
coresystems

Beginning his career at an engineer, Mike has always enjoyed solving problems and putting order to chaos. On the North American team with Coresystems, Mike has been involved in field service technology solutions since 2004 and has enjoyed seeing the changes in that have occurred in many field service organizations in process and technology and has been fascinated by the rise of the field service technician from a necessary part of warranty and contract management to a true strategic asset. Along with understanding the objectives and challenges in transformation of each service operation he helps, Mike also enjoys getting to know the different businesses and fascinating professionals he speaks with every day.

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017

11:50 Collaborative Roundtable Discussions

Sit down with a speaker from the morning to hear more about their service strategies or choose a new focus area you want to gain new insight on. Either way, a breadth of expertise will be shared and you get to ask the questions you need answers to. Be sure to divide and conquer with your teammates!

#1 Driving Efficiency In Support Operations Through Process Improvement And Automation
Charles M. Byrd, Director Implementation Support, Roche Diagnostics

#2 The Internet Of Service
Mike Fuller, Enterprise Sales Manager – Midwest, Coresystems USA

#3 Enhancing Field Service With Mobile Merged Reality And Virtual Interaction
Scott Sobera, VP of Sales, Help Lightning

#4 Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Curt Hill, VP of Technical Services, Cisco Systems

#5 Changing Your Culture From One That Sells A Product To One That Sells Service
Clay Rose, VP Service, Getinge Group

#6 Ensuring You Are There When Your Customer’s Business Depends On It
James McAnally, VP Global Support Delivery, Engineering Resolution, Hewlett-Packard Enterprise

#7 The Value Of Leveraging Virtual Operations Modeling In Choosing Workforce Strategies And Solutions
Albert Thomas, Executive Director, Starr & Associates

#8 How Will Smart Glasses Leverage Field Services in 2017?
Anne-Fleur Andrle, CEO, AMA XPERTEYE, AMA Vuzix
Lance Anderson, VP Enterprise Sales, Vuzix Corporation