Field Service Fall 2016 (past event)
September 12 - 14, 2016
1.888.482.6012
Mike Corbin
Director Global Service
Quantachrome
Check out the incredible speaker line-up to see who will be joining Mike.
Download The Latest AgendaBecoming A World-Class Service Organization
Saturday, February 4th, 2017
17:10 Beer-Tasting Collaborative Roundtable Discussions With The Afternoon Speakers
Which presentations from earlier this afternoon sparked your interest? Now you get to sit down with that speaker and 10 – 15 other attendees to ask questions and debate the topic further – all while tasting a new brew!
#1 Spotlight On The Field Service7℠ Technician Development Program
Bruce Breeden, VP of Service Operations, Fairbanks Scales
#2 Motivating Your Team To Charge Any Mountain
Patrick Dell, Regional Director Service, Southeast North America, Latin America and Caribbean, Varian Medical Systems
#3 High-End Customer Support Workflow Case Study
Roger Barranco, Senior Director, Global Security Operations, Akamai
#4 Service Parts Planning To Drive Cost Out
Ramamohan Pai, Global Service Supply Chain Manager, BD Life Sciences
#5 Satisfying Customers Efficiently As Your Service Organization Grows
Tim Sparks, VP Operations, ProAutomated
#6 Optimizing Global Dealer Relationships To Benefit Both You And Them
Mike Corbin, Director, Global Service, Quantachrome
#1 Spotlight On The Field Service7℠ Technician Development Program
Bruce Breeden, VP of Service Operations, Fairbanks Scales
#2 Motivating Your Team To Charge Any Mountain
Patrick Dell, Regional Director Service, Southeast North America, Latin America and Caribbean, Varian Medical Systems
#3 High-End Customer Support Workflow Case Study
Roger Barranco, Senior Director, Global Security Operations, Akamai
#4 Service Parts Planning To Drive Cost Out
Ramamohan Pai, Global Service Supply Chain Manager, BD Life Sciences
#5 Satisfying Customers Efficiently As Your Service Organization Grows
Tim Sparks, VP Operations, ProAutomated
#6 Optimizing Global Dealer Relationships To Benefit Both You And Them
Mike Corbin, Director, Global Service, Quantachrome
Day Three: Preparing Your Organization For The Next Generation Of Service & Support
Thursday, February 9th, 2017
14:50 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes
· Designing an effective field service program when no two customers use equipment the exact same way
· Understanding that customers don’t buy equipment; they buy outcomes
· Ensuring your field service team recognizes, supports, and interprets solutions to the customer’s desired outcome
· Measuring the effectiveness of a field service structure that supports customer outcomes
· Understanding that customers don’t buy equipment; they buy outcomes
· Ensuring your field service team recognizes, supports, and interprets solutions to the customer’s desired outcome
· Measuring the effectiveness of a field service structure that supports customer outcomes
15:30 Collaborative Roundtable Discussions With The Afternoon Speakers
Sit down with a speaker from this afternoon to dive deeper into their subject matter and determine how to apply their experiences to your projects.
#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories
#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes
Mike Corbin, Director, Global Service, Quantachrome
#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”
Robert Jewson, Field Service Director, Satisloh
#4 How Service Pricing Drives Service Revenue
Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA
#5 Customer Satisfaction As A Vehicle To Drive Service Revenues
Ross Brewer, National Service Director – US Region, Belimed
#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?
#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories
#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes
Mike Corbin, Director, Global Service, Quantachrome
#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”
Robert Jewson, Field Service Director, Satisloh
#4 How Service Pricing Drives Service Revenue
Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA
#5 Customer Satisfaction As A Vehicle To Drive Service Revenues
Ross Brewer, National Service Director – US Region, Belimed
#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?