Field Service Fall 2016 (past event)

September 12 - 14, 2016

1.888.482.6012

Mike Corbin, Director Global Service at Quantachrome
Quantachrome Logo

Mike Corbin


Director Global Service
Quantachrome

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017


17:10 Beer-Tasting Collaborative Roundtable Discussions With The Afternoon Speakers

Which presentations from earlier this afternoon sparked your interest? Now you get to sit down with that speaker and 10 – 15 other attendees to ask questions and debate the topic further – all while tasting a new brew!

#1 Spotlight On The Field Service7℠ Technician Development Program
Bruce Breeden, VP of Service Operations, Fairbanks Scales

#2 Motivating Your Team To Charge Any Mountain

Patrick Dell, Regional Director Service, Southeast North America, Latin America and Caribbean, Varian Medical Systems

#3 High-End Customer Support Workflow Case Study

Roger Barranco, Senior Director, Global Security Operations, Akamai

#4 Service Parts Planning To Drive Cost Out

Ramamohan Pai, Global Service Supply Chain Manager, BD Life Sciences

#5 Satisfying Customers Efficiently As Your Service Organization Grows

Tim Sparks, VP Operations, ProAutomated

#6 Optimizing Global Dealer Relationships To Benefit Both You And Them

Mike Corbin, Director, Global Service, Quantachrome

Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017


14:50 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes

· Designing an effective field service program when no two customers use equipment the exact same way
· Understanding that customers don’t buy equipment; they buy outcomes
· Ensuring your field service team recognizes, supports, and interprets solutions to the customer’s desired outcome
· Measuring the effectiveness of a field service structure that supports customer outcomes

15:30 Collaborative Roundtable Discussions With The Afternoon Speakers

Sit down with a speaker from this afternoon to dive deeper into their subject matter and determine how to apply their experiences to your projects.

#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories

#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes

Mike Corbin, Director, Global Service, Quantachrome

#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”

Robert Jewson, Field Service Director, Satisloh

#4 How Service Pricing Drives Service Revenue

Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA

#5 Customer Satisfaction As A Vehicle To Drive Service Revenues

Ross Brewer, National Service Director – US Region, Belimed

#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?