Donald Stephens

Senior Customer Service Engineer
Xerox

Donald B. Stephens is a Senior Customer Service Engineer with the Xerox Corporation. He has worked as a field technician for over 30 years. He is also an author and freelance writer who shares his field service knowledge and experience on fieldservice.com, simprogroup.com and coresystems.net.

Check out the incredible speaker line-up to see who will be joining Donald.

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Becoming A World-Class Service Organization

Saturday, February 4th, 2017

14:45 Keeping Service Technicians Engaged Through Technology Advances

· Your technicians must support and trust your field service tools in order for them to be used most effectively
· What contributes to a negative reaction to new technologies?
· How managers can present new tools in a different light to get technicians engaged