Field Service Fall 2016 (past event)

September 12 - 14, 2016

1.888.482.6012

Charles Hughes, Director Field Services at Walgreen Co
Walgreen Co Logo

Charles Hughes


Director Field Services
Walgreen Co

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda

Disruptive Service Technologies Focus Day

Wednesday, January 4th, 2017


14:45 Establishing The Role Of People And Technology In Today’s Service Organization

· What happens if you put more thought and effort into technology than you do people
· Finding the ideal balance between use of the right people and right technology
· If you don’t have great leaders, you won’t take full advantage of great tools
· How to train your leadership to embrace tools and people most effectively

16:30 Collaborative Roundtable Discussions With The Day’s Speakers

Did a presentation from earlier in the day spark your interest? Of course! Now you get to sit down with that speaker and 10 – 15 other attendees to dive deeper into the content, ask questions, and share your own experiences that relate to the topic.

#1 Aligning Service And Support Technology Investments With The Needs Of Your Business

Neil Johnson, VP Technical Solutions & Support, Fujifilm North America

#2 Establishing The Role Of People And Technology In Today’s Service Organization

Charles Hughes, Director, Field Services, Walgreens

#3 Enhancing The Use Of Handheld Devices To Increase
Technician Efficiency
Mitch Clarke, EVP Field Services, Goodman Networks

#4 Putting Resources At Their Fingertips: Building The Best App
For Your Service Technicians
Frank Steinocher, CIO, Shumate Mechanical


Becoming A World-Class Service Organization

Saturday, February 4th, 2017


14:25 Workforce-As-A-Service: How Walgreens Is Using “On-Demand” To Pioneer A Field Services Revolution

There's a reason one of America's most iconic retail brands is revamping its store support service model. The savvy retailer is using an on-demand technology platform to build a flexible and independent workforce of top-rated service professionals. Using this "Workforce-As-A-Service" model, the company has been able to slash its operating costs, improve its response time and boost its bottom-line.

Attend this session to learn how one of country's largest retailers is pioneering a service delivery revolution.