Charles Byrd

Director Implementation Support
Roche Diagnostics

Charlie Byrd is the Director of Implementation Support at Roche Diagnostics. He joined the company in 1990 and has held various technical and managerial positions with increasing responsibility in the Support Department.

Charlie is from England where he earned a Bachelor's Degree in Electrical and Electronic Engineering before moving to the US. He also has also earned an MBA from Indiana Wesleyan University.

Prior to joining Roche Charlie worked for another Diagnostic manufacturer where he gained his passion for the Diagnostic Testing Industry and how it has such an impact on patient lives every day

Charlie lives near Indianapolis and is keen photographer who loves to travel.

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017

11:50 Collaborative Roundtable Discussions

Sit down with a speaker from the morning to hear more about their service strategies or choose a new focus area you want to gain new insight on. Either way, a breadth of expertise will be shared and you get to ask the questions you need answers to. Be sure to divide and conquer with your teammates!

#1 Driving Efficiency In Support Operations Through Process Improvement And Automation
Charles M. Byrd, Director Implementation Support, Roche Diagnostics

#2 The Internet Of Service
Mike Fuller, Enterprise Sales Manager – Midwest, Coresystems USA

#3 Enhancing Field Service With Mobile Merged Reality And Virtual Interaction
Scott Sobera, VP of Sales, Help Lightning

#4 Managing Customer Loyalty In Today’s Marketplace Demands A Shift In Our Customer Service DNA
Curt Hill, VP of Technical Services, Cisco Systems

#5 Changing Your Culture From One That Sells A Product To One That Sells Service
Clay Rose, VP Service, Getinge Group

#6 Ensuring You Are There When Your Customer’s Business Depends On It
James McAnally, VP Global Support Delivery, Engineering Resolution, Hewlett-Packard Enterprise

#7 The Value Of Leveraging Virtual Operations Modeling In Choosing Workforce Strategies And Solutions
Albert Thomas, Executive Director, Starr & Associates

#8 How Will Smart Glasses Leverage Field Services in 2017?
Anne-Fleur Andrle, CEO, AMA XPERTEYE, AMA Vuzix
Lance Anderson, VP Enterprise Sales, Vuzix Corporation