Bruce Breeden

VP of Service Operations
Fairbanks Scales

Breeden has a broad array of field service engineering experience including field service management, business development, service marketing, organization development, industrial safety, fleet management, training, CRM, and call center operations. His service industry experience includes clinical diagnostics and scientific instrumentation, irrigation system controls, banking equipment, homeland security optical readers, and industrial weighing systems. Breeden has held positions from field service engineer to vice president of global operations with P&L responsibility of $115MM. Breeden holds a Master’s degree in Business Management from Pepperdine University and is currently Vice President of Service Operations for Fairbanks Scales. Breeden resides in Asheville, North Carolina.

Check out the incredible speaker line-up to see who will be joining Bruce.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017

14:05 Spotlight On The Field Service7℠ Technician Development Program

· Aligning your technician development program with current corporate objectives and service strategy
· Outlining the 7 critical training factors that make up the Field Service7 program
· Ensuring your team understands that alignment with the program benefits both the company and themselves
· Best practices for launching a new training program

17:10 Beer-Tasting Collaborative Roundtable Discussions With The Afternoon Speakers

Which presentations from earlier this afternoon sparked your interest? Now you get to sit down with that speaker and 10 – 15 other attendees to ask questions and debate the topic further – all while tasting a new brew!

#1 Spotlight On The Field Service7℠ Technician Development Program
Bruce Breeden, VP of Service Operations, Fairbanks Scales

#2 Motivating Your Team To Charge Any Mountain
Patrick Dell, Regional Director Service, Southeast North America, Latin America and Caribbean, Varian Medical Systems

#3 High-End Customer Support Workflow Case Study
Roger Barranco, Senior Director, Global Security Operations, Akamai

#4 Service Parts Planning To Drive Cost Out
Ramamohan Pai, Global Service Supply Chain Manager, BD Life Sciences

#5 Satisfying Customers Efficiently As Your Service Organization Grows
Tim Sparks, VP Operations, ProAutomated

#6 Optimizing Global Dealer Relationships To Benefit Both You And Them
Mike Corbin, Director, Global Service, Quantachrome