Ross Brewer

National Service Director -US Region
Belimed

Ross Brewer is the National Director of Service for Belimed, Inc.’s US Region, responsible for providing service and maintenance for Belimed’s sterile processing equipment in hospitals across the United States. During his career Ross has held many leadership positions such as National Director of Technical Services and Support for Becton Dickinson’s Diagnostic’s division, Executive Director of Rental Order Management and IT, Manager of Technical Support departments, Field Service Regional Director of Hill-Rom’s San Francisco and Atlanta field offices and Director of Nurse Call and Communications Systems Installation and Service for the Hill-Rom Company. Ross attended University of Phoenix where he graduated with a Master’s degree in Business Management. Ross and his wife Darlene currently reside in Charleston, South Carolina.

Check out the incredible speaker line-up to see who will be joining Ross.

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Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017

14:40 Customer Satisfaction As A Vehicle To Drive Service Revenues

· Defining customer satisfaction and identifying ways to increase it
· Exploring strategies to drive service revenue
· Putting in place a long-term plan for delivering customer satisfaction and increased service revenue

15:30 Collaborative Roundtable Discussions With The Afternoon Speakers

Sit down with a speaker from this afternoon to dive deeper into their subject matter and determine how to apply their experiences to your projects.

#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories

#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes
Mike Corbin, Director, Global Service, Quantachrome

#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”
Robert Jewson, Field Service Director, Satisloh

#4 How Service Pricing Drives Service Revenue
Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA

#5 Customer Satisfaction As A Vehicle To Drive Service Revenues
Ross Brewer, National Service Director – US Region, Belimed

#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?