Robert Jewson

Field Services Director
Satisloh

Rob Jewson is the Director of Service for the Sputter Group at Satisloh North America. Over the past 5 years he has grown the service organization from 2 field service technicians to 30 field service technicians and an additional 6 support staff. This field service group handles key accounts all across North America.

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017

15:00 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”

Rob Jewson is himself a raving fan of Ken Blachard’s best seller Raving Fans: A Revolutionary Approach To Customer Service. He’s brought many of the book’s practices and techniques into his own operations at Satisloh and will share with you how you can build and maintain customers at your organization. You’ll learn how to move beyond satisfied customers to raving fans.

15:30 Collaborative Roundtable Discussions With The Afternoon Speakers

Sit down with a speaker from this afternoon to dive deeper into their subject matter and determine how to apply their experiences to your projects.

#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories

#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes
Mike Corbin, Director, Global Service, Quantachrome

#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”
Robert Jewson, Field Service Director, Satisloh

#4 How Service Pricing Drives Service Revenue
Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA

#5 Customer Satisfaction As A Vehicle To Drive Service Revenues
Ross Brewer, National Service Director – US Region, Belimed

#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?