Neil Johnson

VP Technical Solutions & Support
Fujifilm North America

Neil Johnson serves as Vice President of Fujifilm's Technical Solutions & Support group within the companies Graphic Systems Division. His team is responsible for all support including; consumables, software, color management cloud system, hardware support and consultative services.

Neil began his career with Burroughs Corporation as a service technician. Then has work in a number of management roles for AGFA Corporation, Fujifilm Corporation totaling 31 years of Field Service management experience ranging from local/regional support to most recently being responsible for service for all the Americas. Experienced in; mergers; operational efficiency, development of new technologies, achievement of financial goals, etc.

Check out the incredible speaker line-up to see who will be joining Neil.

Download The Latest Agenda

Disruptive Service Technologies Focus Day

Wednesday, January 4th, 2017

09:30 Service & Support Technology Investments: Success Comes Down To Making Good Decisions

· Looking at the scope and scale of your business to decide which service tools are worth investing in
· Understanding the needs of your customers to advance your service strategy
· Keeping your sight on function and financial performance rather than getting sidetracked by a shiny new technology
· Determining where and when it pays to invest in service technologies

16:30 Collaborative Roundtable Discussions With The Day’s Speakers

Did a presentation from earlier in the day spark your interest? Of course! Now you get to sit down with that speaker and 10 – 15 other attendees to dive deeper into the content, ask questions, and share your own experiences that relate to the topic.

#1 Aligning Service And Support Technology Investments With The Needs Of Your Business
Neil Johnson, VP Technical Solutions & Support, Fujifilm North America

#2 Establishing The Role Of People And Technology In Today’s Service Organization
Charles Hughes, Director, Field Services, Walgreens

#3 Enhancing The Use Of Handheld Devices To Increase Technician Efficiency
Mitch Clarke, EVP Field Services, Goodman Networks

#4 Putting Resources At Their Fingertips: Building The Best App For Your Service Technicians
Frank Steinocher, CIO, Shumate Mechanical