Mary Proud

Global Client Care Coordinator, WW Sorter Support
Pitney Bowes

Mary Proud is the Coordinator for Worldwide Sorter Support, Presort Services and Intellijet Printing at Pitney Bowes Inc. In this role, she is responsible for administrative, procurement and site support. Mary also supports these teams in consistently achieving high levels of client satisfaction, inventory controls and specialized projects. Mary is a champion for both internal and external client satisfaction. She joined Pitney Bowes in 1985 and has held various positions in Customer Service including; Installation and Customer Training Representative, Production Mail Coordinator and Customer Service Manager. Mary holds a B.A degree from Holy Family University in Pennsylvania.

Check out the incredible speaker line-up to see who will be joining Mary.

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Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017

12:20 Collaborative Roundtable Discussions

Sit down with a speaker from the morning to hear more about their service strategies or choose a new focus area you want to gain new insight on. Either way, a breadth of expertise will be shared and you get to ask the questions you need answers to. Be sure to divide and conquer with your teammates!

#1 Challenges With Aftermarket Parts And Opportunities To Increase Revenue
Thomas Lynn, VP Parts & Service, Krone North America

#2 Necessary Elements Of Building A Service Brand
Vincent J. Canino, Global COO, Smardt

#3 Industry Focus: Aerospace And Defense Service Best Practices
Martin Jacoby, Director, Field Operations, Lockheed Martin

#4 Building An Autonomous, Motivated Service Team
Fabricio Sallette, Director, Service Operations, Sealed Air

#5 Moving From A Customer Satisfaction-Driven To A Revenue-Driven Service Model
Mary Proud, Global Client Care Coordinator, WW Sorter Support, Pitney Bowes

#6 Creating True Collaboration Among Service, Sales And Marketing For Stronger Service Value
Michael Smethy, Senior Director of Service Business Management, DX, Siemens Healthcare

#7 Building Service Synergy With International Parents And Partners
Christopher McHan, President, North America, Neusoft Medical Systems