Martin Jacoby

Sit down with a speaker from the morning to hear more about their service strategies or choose a new focus area you want to gain new insight on. Either way, a breadth of expertise will be shared and you get to ask the questions you need answers to. Be sure to divide and conquer with your teammates!

#1 Challenges With Aftermarket Parts And Opportunities To Increase Revenue
Thomas Lynn, VP Parts & Service, Krone North America

#2 Necessary Elements Of Building A Service Brand
Vincent J. Canino, Global COO, Smardt

#3 Industry Focus: Aerospace And Defense Service Best Practices
Martin Jacoby, Director, Field Operations, Lockheed Martin

#4 Building An Autonomous, Motivated Service Team
Fabricio Sallette, Director, Service Operations, Sealed Air

#5 Moving From A Customer Satisfaction-Driven To A Revenue-Driven Service Model
Mary Proud, Global Client Care Coordinator, WW Sorter Support, Pitney Bowes

#6 Creating True Collaboration Among Service, Sales And Marketing For Stronger Service Value
Michael Smethy, Senior Director of Service Business Management, DX, Siemens Healthcare

#7 Building Service Synergy With International Parents And Partners
Christopher McHan, President, North America, Neusoft Medical Systems