Field Service Fall 2016 (past event)
September 12 - 14, 2016
1.888.482.6012
Jay Reser
Regional Manager
Vivint
Day Three: Preparing Your Organization For The Next Generation Of Service & Support
Thursday, February 9th, 2017
08:35 PANEL: The Skill Set For The Technician Of The (Near) Future
· What skill set should your technicians possess in response to the changing service environment?
· Why more marketing, sales, and customer experience skills are necessary
· When service technicians should have stronger training skills (to train your customers to use your product better) rather than repair skills
· Getting your customers to say “We need their product because we need their service and trainers!”
· Why more marketing, sales, and customer experience skills are necessary
· When service technicians should have stronger training skills (to train your customers to use your product better) rather than repair skills
· Getting your customers to say “We need their product because we need their service and trainers!”