Field Service Fall 2016 (past event)

September 12 - 14, 2016

1.888.482.6012

David Baker, Senior Vice President of  Field Service at DirecTV
DirecTV Logo

David Baker


Senior Vice President of Field Service
DirecTV

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Disruptive Service Technologies Focus Day

Wednesday, January 4th, 2017


10:15 PANEL: Shifting The Service Paradigm To Attract More Customers And Talent

· How to be perceived as an innovative, top-notch service organization
· Understanding customers’ changing expectations in order to meet them
· What technology needs to be embraced in order to move into the next generation of service?
· Establishing more personalized customer service beyond break/fix
· Laying the foundation for next-generationservice

14:50 Large Service Fleets

A facilitated strategy and best practice discussion around the nuances of different service models. 20 participants sign up on a first come first served basis.