Atul Rege

Sr. Global Pricing Manager
FEI Company of USA

Atul has been associated with high-tech products companies’ after-sales customer service support function for more than two and half decades. He started his career as a Field service engineer, and has held various positions in field service management. Atul now leads the Global pricing function of spares parts, consumables and hourly labor rates for FEI Company’s services business.
At FEI Atul has handled field service operations in South East Asia and pioneered value-based pricing and services selling. Currently, he’s leading Global Time and Material policies and pricing.
Prior to FEI, Atul was with Toshiba Medical Systems in India, from 1994-2000 where he was the regional manager managing P/L for Sales and Service Operations for Western India. In that role he developed innovative service agreements for different markets that drove the regional service revenue higher.
Atul holds a bachelor in Electronics & Telecommunication Engineering, a diploma in Sales and Marketing Management and an MBA.

Check out the incredible speaker line-up to see who will be joining Atul.

Download The Latest Agenda

Disruptive Service Technologies Focus Day

Wednesday, January 4th, 2017

10:15 PANEL: Shifting The Service Paradigm To Attract More Customers And Talent

· How to be perceived as an innovative, top-notch service organization
· Understanding customers’ changing expectations in order to meet them
· What technology needs to be embraced in order to move into the next generation of service?
· Establishing more personalized customer service beyond break/fix
· Laying the foundation for next-generationservice

Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017

14:30 How Service Pricing Drives Service Revenue

As the leader of the global pricing function of spares parts, consumables and hourly labor rates for FEI Company’s services business, Atul will share with you service pricing strategies guaranteed to increase service revenue.

15:30 Collaborative Roundtable Discussions With The Afternoon Speakers

Sit down with a speaker from this afternoon to dive deeper into their subject matter and determine how to apply their experiences to your projects.

#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories

#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes
Mike Corbin, Director, Global Service, Quantachrome

#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”
Robert Jewson, Field Service Director, Satisloh

#4 How Service Pricing Drives Service Revenue
Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA

#5 Customer Satisfaction As A Vehicle To Drive Service Revenues
Ross Brewer, National Service Director – US Region, Belimed

#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?