Field Service Fall 2016 (past event)

September 12 - 14, 2016

1.888.482.6012

Robert Willard, Senior Manager of Global Service Accounts and CXM Practice at Coherent
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Robert Willard


Senior Manager of Global Service Accounts and CXM Practice
Coherent

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

Becoming A World-Class Service Organization

Saturday, February 4th, 2017


16:10 INTERACTIVE WORKSHOP: Field Service Maturity Modeling: Marking Progress And Mapping Futures

Most of today’s Field Service Organizations are challenged to improve customer satisfaction in the face of ever more cost reduction initiatives and, for many, an aging workforce. Service executives are thereby required to navigate through significant short-term operational hurdles while simultaneously creating tomorrow’s vision and formulating a viable roadmap to realization. While an aging workforce may shape the people challenges for many service leaders, the explosion of options in the domains of process and technology in today’s world can be simply bewildering.

This workshop will have participants determine their own maturity levels and, using a provided model for discussion, break into groups to discuss/determine whether the next logical steps on the model makes sense for them. Groups will be asked to share challenges and insights, which will be published on the Field Service Fall app.

16:30 INTERACTIVE WORKSHOP: Field Service Maturity Modeling: Marking Progress And Mapping Futures

Most of today’s Field Service Organizations are challenged to improve customer satisfaction in the face of ever more cost reduction initiatives and, for many, an aging workforce. Service executives are thereby required to navigate through significant short-term operational hurdles while simultaneously creating tomorrow’s vision and formulating a viable roadmap to realization. While an aging workforce may shape the people challenges for many service leaders, the explosion of options in the domains of process and technology in today’s world can be simply bewildering.

This workshop will have participants determine their own maturity levels and, using a provided model for discussion, break into groups to discuss/determine whether the next logical steps on the model makes sense for them. Groups will be asked to share challenges and insights, which will be published on the Field Service Fall app.

16:50 INTERACTIVE WORKSHOP: Field Service Maturity Modeling: Marking Progress And Mapping Futures

Most of today’s Field Service Organizations are challenged to improve customer satisfaction in the face of ever more cost reduction initiatives and, for many, an aging workforce. Service executives are thereby required to navigate through significant short-term operational hurdles while simultaneously creating tomorrow’s vision and formulating a viable roadmap to realization. While an aging workforce may shape the people challenges for many service leaders, the explosion of options in the domains of process and technology in today’s world can be simply bewildering.

This workshop will have participants determine their own maturity levels and, using a provided model for discussion, break into groups to discuss/determine whether the next logical steps on the model makes sense for them. Groups will be asked to share challenges and insights, which will be published on the Field Service Fall app.