Field Service Fall 2016 (past event)

September 12 - 14, 2016

1.888.482.6012

Robert Jewson, Field Services Director at Satisloh
Satisloh Logo

Robert Jewson


Field Services Director
Satisloh

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017


15:00 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”

Rob Jewson is himself a raving fan of Ken Blachard’s best seller Raving Fans: A Revolutionary Approach To Customer Service. He’s brought many of the book’s practices and techniques into his own operations at Satisloh and will share with you how you can build and maintain customers at your organization. You’ll learn how to move beyond satisfied customers to raving fans.

15:30 Collaborative Roundtable Discussions With The Afternoon Speakers

Sit down with a speaker from this afternoon to dive deeper into their subject matter and determine how to apply their experiences to your projects.

#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories

#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes

Mike Corbin, Director, Global Service, Quantachrome

#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”

Robert Jewson, Field Service Director, Satisloh

#4 How Service Pricing Drives Service Revenue

Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA

#5 Customer Satisfaction As A Vehicle To Drive Service Revenues

Ross Brewer, National Service Director – US Region, Belimed

#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?