Michael Prichard

Field Services 1.0 was a series of applications released to the field that automated paper-based processes. While that is helpful, the real break-through in ROI is transforming the way field service teams run their entire business processes. By looking at the core activities from the ground up, both from the employee and customer standpoint, breakthroughs can be achieved, such as reducing a company's average order time from 16 minutes to under 4 minutes. Come join Tobias Dengel, CEO of WillowTree, to see industry leading tactics to transform field effectiveness.

• Hear how Field Service 2.0 will transform field service effectiveness by reinventing entire business processes via mobility.
• Find out why the key is a complete user experience strategy that takes a deep dive into the needs of both customers and employees.
• Learn industry leading tactics on how to create a deep user experience strategy.