Mediacenter

Download the latest attendee list for Field Service Fall 2016 here!

Check out the great companies and peers that you will meet onsite at Field Service.

Service organizations have undergone a significant transformation over the past decade and a half as consumers have come to demand better service and support for their purchases. The Director's Report will explore some of the major forces driving innovation in service delivery and preview how the upcoming Field Service Fall event will help service executives from across the country answer their most burning questions. Click the banner to the left to download the report now!

Services, rather than products and equipment, have become an increasingly critical source of revenue for European companies. As a result, field service-oriented companies are under pressure to find new revenue streams in services. Produced in conjunction with Pega, this whitepaper covers:  - How service and support companies are deploying tools that leverage mobile technology  - How customer-centricity and customer engagement initiatives have become essential  - How businesses are unlocking the potential of technology and data Click the image to the left to download the whitepaper now!

Canon Europa embarked on a transformation from a product-oriented culture to one driven by Customers and Customer Service that would be more responsive to quickly changing customer demands.  The result was a system that delivered real-time integrated information between all organizations throughout the Campaign to Cash Process based upon the implementation of a flexible rules engine delivering the ability and flexibility to quickly offer new products and services.