Field Service Fall 2016 (past event)

September 12 - 14, 2016

1.888.482.6012

Christopher Voss, Former Lead FBI International Kidnapping Negotiator & CEO/Founder at Black Swan Group
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Christopher Voss


Former Lead FBI International Kidnapping Negotiator & CEO/Founder
Black Swan Group

Check out the incredible speaker line-up to see who will be joining Christopher.

Download The Latest Agenda

Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017


11:20 Guest Speaker: Never Split The Difference: Negotiating As If Your Life Depended On It

Learn how to solve business communication problems with hostage negotiation solutions. A 24-year veteran of the FBI, Chris Voss retired as their lead international kidnapping negotiator and authored the book Never Split The Difference: Negotiating As If Your Life Depended On It.

The negotiation methodology he’ll share with you centers around “Black Swans,” small pieces of information that have a huge effect on an outcome. Not only does Chris believe the negotiation process needs to be tailored to draw out these complexities, but also he and his team negotiate in a way that has a huge impact on influencing an outcome. Chris’ presentation will help you secure and close better deals, save money, and solve internal communication problems, all essential skills for leading a world-class service organization.

Additional deal: All attendees will receive a copy of Chris’ recently released book Never Split The Difference: Negotiating As If Your Life Depended On It!