Brad Devine

Global Director of Service, Microbial Solutions
Charles River

Brad directs the development and consolidation of the Charles River Laboratories Microbial Solutions Instrument Service Support Organization, with direct oversight for the Americas and European service operations, along with responsibilities for service training and operational support for Microbial Solutions partners and distributors globally. Prior to this he led national remote service support teams and field service engineering programs at Philips HealthTech, implemented a successful service strategy to develop a nationwide service organization for HealthTronics Surgical Service Inc. Over the past 16 years, Brad has led teams of field service engineers, developed business plans and financial forecasts for new products & services and implemented a national field service department for FDA Class II & Class III medical devices.

Check out the incredible speaker line-up to see who will be joining Brad.

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Day Three: Preparing Your Organization For The Next Generation Of Service & Support

Thursday, February 9th, 2017

14:30 Preparing Your Service Organization For The 2019 Customer Experience

· What will customer service look like in 2019?
· Explaining how the use of remote diagnostics will continue to enhance the customer experience
· Communicating with your customer more: apps and other methods of communication
· What can you do now to ensure your are ready for optimal service in 2019?

15:30 Collaborative Roundtable Discussions With The Afternoon Speakers

Sit down with a speaker from this afternoon to dive deeper into their subject matter and determine how to apply their experiences to your projects.

#1 Preparing Your Service Organization For The 2019 Customer Experience
Brad Devine, Global Director of Service, Microbial Solutions, Charles River Laboratories

#2 Establishing A Successful Customer Experience When Your Customer Base Has Variable System Protocols And Outcomes
Mike Corbin, Director, Global Service, Quantachrome

#3 Revolutionizing Customer Service By Turning Customers Into “Raving Fans”
Robert Jewson, Field Service Director, Satisloh

#4 How Service Pricing Drives Service Revenue
Atul Rege, Head of Services Marketing & Global Pricing, FEI Company of USA

#5 Customer Satisfaction As A Vehicle To Drive Service Revenues
Ross Brewer, National Service Director – US Region, Belimed

#6 Do You Really Want Product Sales Reps Managing Post-Sale Issues?